Important - Must Read Before Returning.
» A Return Authorization Number (RA#) is required for any returns to #1 Wholesale.
» All damaged, defective and/or missing goods must be reported to us within 48 hours of receipt of your shipment. No claims for damaged, defective or missing items can be made after this time frame.
» All items to be returned for credit must be reported and listed on the Credit Quote in order to receive credit. (The Credit Quote Number is utilized as the RA#). No credit will be given for items not purchased from #1 Wholesale. Items not purchased from #1 Wholesale will be returned to customers at their expense.
» All products must be returned in their original packaging for full credit. Original packaging must be free of any defects (i.e. no handwritten remarks, product labels, shipping labels, price tags, or stickers). Credit will not be given to items with any damage.
» Digital scale returns must include all accessories and documentation (warranty card, user manual, batteries, expansion trays, lids, calibration weights, pouches, battery compartment covers) in order to receive credit. Please note: scales out of calibration are not covered by the warranty. Please recalibrate scale before attempting to return.
Scales that will not calibrate are covered by warranty.
» All due credits will be applied to customers account within 5 business days of receiving defective items. * Please note that for returns of 3 or more boxes, it may take up to 10 business days for credit to be processed.
» Items that are returned damaged will incur a restocking fee of $25 or 10% of the total, whichever is greater.
»If a call tag has been issued to you, you must return the items back to us within 7 business days.