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Returns & Defective Items
   Returns & Defective Items
Sunday, Nov 18, 2018
TERMS AND CONDITIONS
  • A Return Authorization Number (RA#) is required for any returns to #1 Wholesale.
  • All damaged and/or missing goods must be reported to us within 48 hours of receipt of your shipment. No claims for damaged or missing items can be made after this time frame.
  • All items to be returned for credit must be reported to and listed on the Credit Order in order to receive credit. (The Credit Order Number is utilized as the RA#). No credit will be given for items not purchased from #1 Wholesale. Items not purchased from #1 Wholesale will be returned to customers at their expense.
  • All products must be returned in their original packaging. Original packaging must be free of any defects (i.e. no handwritten remarks, product labels, shipping labels, price tags or stickers). Credit will not be given to items with any defects!
  • Digital scale returns must include all accessories and documentation (warranty card, user manual, batteries, expansion trays, lids, calibration weights, pouches, battery compartment covers) in order to receive credit. Please note: scales out of calibration are not covered by the warranty. Please recalibrate scale before attempting to return. Scales that will not calibrate are covered by warranty.
  • All due credits will be applied to customers account within 5 business days of receiving defective items. [Please note that for returns of 3 boxes or more may take up to 10 business days for credit to be processed]
  • Items that are not damaged will incur a restock fee of $25 or 10% of the total whichever is greater.
  • Our Return address is:

    #1 Wholesale
    3285 Saturn Court
    Norcross, Georgia 30092
    Tel: 1-800-706-7253 ext 239